The fact is, most consumers are highly influenced by negative reviews. Just one negative review can cause a huge loss of valuable trust and, ultimately, customers.
The worst part?
Many of these negative reviews were never customers in the first place!
Doesn’t matter who-done-it. It’s a business owner’s nightmare!
Your reputation comes down to customer interaction and word-of-mouth recommendations. It’s nothing to be taken lightly, and takes a lot of work.